Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if any item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Email us at mail@bongeats.com.

Non-returnable items
Owing to the nature of food products, in interest of hygiene and safety, these cannot be returned. We also cannot cannot accept returns on sale items or gift cards.

Refunds
In case you are due for a refund, the amount will be returned to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.